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Dr Gonzo · 08-03-2016, 13:19

They have told me that they will be sending me some packaging to send back the TiVo and SH2 when my cancellation goes through.

On that note, apart from one call two days after I cancelled my service I have not heard from Virgin.
I did call them back that evening, was told by a customer service rep that it was Outbound retentions trying to get hold of me, and I let suitable times to contact.
I've not heard anything since.

08-03-2016, 13:19	#167
Dr Gonzo Inactive Join Date: Sep 2013 Location: Bristol Services: VM TV XL, Tivo 1TB, 60Mb BB Phone XL Posts: 50	Re: Virgin Media - Above Inflation Rises from 1st February They have told me that they will be sending me some packaging to send back the TiVo and SH2 when my cancellation goes through. On that note, apart from one call two days after I cancelled my service I have not heard from Virgin. I did call them back that evening, was told by a customer service rep that it was Outbound retentions trying to get hold of me, and I let suitable times to contact. I've not heard anything since.