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Re: poor Virgin Media customer service
Well l have Two problems, that can better the complaint from the Poster.
1) I complained about poor service on our TV/BB, and an engineer was called (after several calls, to some idiot in CS). The engineer didn't even call.
Called CS, and we were told from INDIA, that the engineer turned up, but no one was in.
Called CS, and told them, that IF an engineer HAD called, our dog. Would have barked intensely, as he sits, by the front door all the time.
We got a Discount.
2). Sat down to watch in preparation for a Spurs game on TV. an Hour before KO. The channel went blank.
Called CS, and they told us that there was a report of a fire, in the local box at the top of our road.
So l went up to the main boxes on out road - still in tact. called CS. and they advised me that there had been a FLOODING, at there main centre.
FIVE minutes before KO, l called CS again. And said that unless my TV was back on by 4.00. I would cancel and go back to Sky.
Have a guess - Yes, the switched the TV /BB back on.
When l asked WHY, l was told that there was a Technical issue in LIVERPOOL, and it was effecting London.
Not only are VM a very poor service. The CS is the worst if have ever come across.
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