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Re: poor Virgin Media customer service
Quote:
Originally Posted by Kushan
As much as everyone likes to rag on offshore (who can be downright terrible), getting an onshore agent is no guarantee of anything either. I have been there on the floor with English agents who were as thick. Virgin doesn't hire technical people for technical support, they hire people for customer service and tell them they'll pick up the technical part as they go along, with the minimal of training.
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Ahhh that explains a lot of questions I had about you..... 
Which has probably earnt me a Glasgow Kiss, Jimmy? 
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Rgds - TW
20+yrs customer currently on Vivid 200/20Mbps service tier via SH3(VMDG505) hardware:v10 firm/software: v9.1.1912.304 and/or <cough> others,  provisioned from brig19 Arris E6k (BN3 7Nx node).
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