[Kushan]

Originally Posted by neils

Like I said, both routers are giving someone else's address, one router in Woking and the other in Leicester. That's where they were before, not random.

This thread discusses the problem in detail... https://productforums.google.com/for...ps/NfH94fJ6KUU

You're wrong about this. The routers aren't "giving" anything, it's 100% Google that's in the wrong here and it has nothing to do with Virgin at all.

Imagine it like this. You walk down a street (call it main street) and see that house 123 has a red door with a brass door knocker. You remember that's house 123. Later on, the number falls off the door but you remember the red door with the brass knocker is 123, so you get that nugget in your head.
Later on you're walking down a street, it's dark and you weren't paying attention so you don't know which street it is. You see the red door with the brass knocker and no number - aha, this must be 123 Main street. Except it's not, it's a different street entirely, someone just happens to have the same door. The door is not what's at fault, it's the person making the incorrect association that 123 main street == red door with brass knocker == 123 Main street.

That's what's happening here. Google has seen that Mac address in one part of the country and associated it with a location. That's how their location services work. Your phone (and everyone else's) constantly transmits its location back to google, along with some other data it can "see" - other wireless access points, cell towers, all that. From that information, it builds up a database that means it can get a rough location from just that information, instead of having to use GPS - which saves battery. This is also how their realtime traffic information works, any cars with an android phone will transmit their location back to Google, Google can then see that a lot of cars on a specific road are moving slowly and thus they know there's congestion there.

Anyway, as others have said: This has nothing to do with Virgin, at all. There's absolutely nothing they can do about it. They say they're sending you a replacement hub? Good, but they cannot guarantee it's a "new" hub and it's almost certain it will also be a refurb, as I don't think they even make the SHUB 1, 2 or ac any more. Google will eventually update its database, it just takes time. If you set your location settings to high precision, it will help as that also sends GPS coordinates to Google as well, which will help immensely.

Now remember, you didn't know this before you phoned up Virgin. Why would you expect Virgin to know this? It's not their own equipment, it's not their service, it's not their responsibility. Just like it's not the responsibility of the owner of 123 Main Street to ensure other people don't have a similar door to them.