Quote:
Originally Posted by spiderplant
OTOH the customer might keep doing it.
Each install costs VM hundreds of pounds. The minimum contract period goes some way to recouping that cost.
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Really? Moving house just to get out of a VM contract seems a bit extreme and an expensive way of doing it.
I've been a customer for 20 years, but like most have renegotiate a new contract now and again. They are hardly missing out on installation fees if I move somewhere and they can't provide the service. T&C's are up to VM of course, but I can't see how it's attracts customers or be good for business. As it currently stands, it leaves customers feeling trapped or conned by the small print.