Quote:
Originally Posted by BenMcr
You can't do it any other way, unless you don't tell Virgin Media the correct circumstances.
There is dedicated team within Virgin Media that deal with all house moves, including moving abroad or moving to a property that cannot have Virgin Media.
They will process the move and as part of that cancel the services.
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Well if Virginmedia cancel his service that's not his problem. No way will be have to pay if he is prepared to take it as far as is needed. VM won't go to court because they know they will probably lose. Then they lose any chance of getting anyone to ever pay off a contract when moving out of a VM area. In this case VM rely on customer ignorance.
Just like in over subscribed areas where Virginmedia cannot provide speeds quoted yet miss-sell to customers everyday. If anyone ever went as far as court (which VM would never let get that far) then VM would be screwed.
An as far as "you can't do it any other way" you mean Virginmedia can't do it any other way. That's not the customers issue, that's something Virginmedia need to deal with. An if needed Virginmedia may need to look at updating their systems. All a customer needs to do is ring to notify Virginmedia of a change of address. If Virginmedia cannot provision services at the customers new address then Virginmedia must either cancel the customers services or find another solution. Someone needs to go as far as court!