Is this went to court Virginmedia would lose, I had a similar (ish) problem with BT.
I had BT phone and broadband an due to a price rise on the line rental I was able to cancel the phone line. Now with BT you can't have broadband without a Phoneline. BT tried to charge me for broadband I could not receive due to me not having a phoneline.
I told them I will keep the broadband and pay but I am not reinstating the phoneline, they insisted they could not supply the broadband without a phoneline and as my broadband was under contract I had to pay.
Long story short ultimately BT also cancelled the Broadband with no cancellation fees. Just make it clear to Virginmedia you're happy to pay and maybe even make a few payments. But they need to start providing the service you are paying for.
Don't cancel just change your address, if VIRGINMEDIA, cannot provide you a service let THEM cancel. If they can't set up an account at your new address they will need to find a solution, not you. Do not ring to cancel , ring to change address. The rest is up to Virginmeda, citizens advice were brilliant for me. Go pay them a visit, and trading standards.
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Quote:
Originally Posted by spiderplant
Each install costs VM hundreds of pounds. The minimum contract period goes some way to recouping that cost.
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Hundreds of pounds? To turn up plug in a modem do speed test then go?