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SUTT · 01-03-2016, 23:22

Dave Rave I am in the process of moving house and wanted to take my virgin media with me. I was informed that there was'nt any virgin services on the street (A49 main arterial rd into Warrington!) and because of this I would be charged an £80.00 dis-connection fee. There was no compassion, no understanding no compromise, I was reminded that this is stated in their T&Cs, however, what Virgin DO NOT make you aware of when you sign up, is that they only cover 57% of the Country, so this is obviously an on going problem. I could also tell by the attitude of the many customer service advisors I dealt with that this was a problem that they were aware of and have dealt with many times. I am going to make a formal complaint but hold out little hope its just a classic case of profits first, customer second. So, buyer beware! I am so incensed that I have decided to take up the gauntlet, as a matter of fact I'm not going to stop screaming until I either get satisfaction or through friends colleagues and forums I lose them at least 100 times what they have STOLEN from me. What really gauls me is I have always been an admirer of Richard Branson and his entrepreneurial spirit, but certainly not when it comes at my expense.

01-03-2016, 23:22	#1
SUTT Inactive Join Date: Mar 2016 Posts: 1	Virgin media Dave Rave I am in the process of moving house and wanted to take my virgin media with me. I was informed that there was'nt any virgin services on the street (A49 main arterial rd into Warrington!) and because of this I would be charged an £80.00 dis-connection fee. There was no compassion, no understanding no compromise, I was reminded that this is stated in their T&Cs, however, what Virgin DO NOT make you aware of when you sign up, is that they only cover 57% of the Country, so this is obviously an on going problem. I could also tell by the attitude of the many customer service advisors I dealt with that this was a problem that they were aware of and have dealt with many times. I am going to make a formal complaint but hold out little hope its just a classic case of profits first, customer second. So, buyer beware! I am so incensed that I have decided to take up the gauntlet, as a matter of fact I'm not going to stop screaming until I either get satisfaction or through friends colleagues and forums I lose them at least 100 times what they have STOLEN from me. What really gauls me is I have always been an admirer of Richard Branson and his entrepreneurial spirit, but certainly not when it comes at my expense.