[horseman]

Originally Posted by Synthetic

Didn't know they had a "field collections" team

Presumably still cost effective than pursuing via debt collection agency/litigation to recover equipment cost from a non account holder?
This sometimes concerns me when Trialling Hubs and STB's for VM and accumulating shelf full of equipment and ultimately getting "chased" for it's return upto 6 years later!
Worse getting mistakenly "billed" if some idiot hasn't read my customer notes as increasingly one has to tediously explain to callcentre tech why multiple mac addresses appear on his system and he's been too lazy to check customer's history first!