Quote:
Originally Posted by richard s
Well got my H2C today upacked and low and behold there is no power adapter... phones up virgin and explained to the Scottish lady that I had no power adapter supplied with the hub. She said that I could use my Hub 1 power adapter... I looked at the ends of the jack input on the H2C hub and the pin is thicker and no way will the Hub 1 jack fit in there (the book does state that you should use the adapter supplied with the H2C).
Phones up again, get transfered... after explanation again, this time a guy who said that they have never had this before!!! Anyway a new adapter will be with me on Monday (I await).
Moral of the story is do not use the Hub 1 jack for any other hub with thicker pins. Hope the Virgin staff all get the right info in future. Done the phone survey and explained also.
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That's particularly bad advice from them! It was worse a few years ago, the adapter supplied with the D-Link DIR-615 was the same size as one of the modems (I forget which one, I want to say the Ambit 300 but I genuinely don't remember), but voltage was completely different. The end result was it worked fine for days or even weeks but eventually (if you were lucky), the D-link would give up the ghost. If you were unlucky, it literally caught fire.