Thread: Superhub SH2 AC Hub delivered but no power adapter
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Old 27-02-2016, 18:57   #1
richard s
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Cool SH2 AC Hub delivered but no power adapter
Well got my H2C today upacked and low and behold there is no power adapter... phones up virgin and explained to the Scottish lady that I had no power adapter supplied with the hub. She said that I could use my Hub 1 power adapter... I looked at the ends of the jack input on the H2C hub and the pin is thicker and no way will the Hub 1 jack fit in there (the book does state that you should use the adapter supplied with the H2C).

Phones up again, get transfered... after explanation again, this time a guy who said that they have never had this before!!! Anyway a new adapter will be with me on Monday (I await).

Moral of the story is do not use the Hub 1 jack for any other hub with thicker pins. Hope the Virgin staff all get the right info in future. Done the phone survey and explained also.
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