[Sephiroth]

Originally Posted by Travelstar

Thanks for coming back to me Seph!

1. I've just remoted into my modem (thanks to a VPN I have setup) and things this afternoon seem a little faster so I have a feeling I have just been upgraded in respect to firmware.

New firmware is 9.1.88J5
[SEPH]: That is the non-triallist firmware. A few things don't work but as ever, modem mode comes to the rescue.

2. That is what I am hoping the R8000 will fix. I can't see the use case yet for the 8500 until devices get updated so I feel the R8000 should at least help me solve the problem.

3. VM have already agreed to send out a tech thankfully.

4. My levels are shown below:

Downstream:

1 323000000 -6.7 35.7 256qam 116
2 315000000 -6.5 35.7 256qam 115
3 307000000 -6.4 36.3 256qam 114
4 299000000 -7.0 36.3 256qam 113
5 291000000 -7.0 36.3 256qam 112
6 283000000 -7.0 36.3 256qam 111
7 275000000 -7.0 27.3 256qam 110
8 267000000 -6.7 37.3 256qam 109
[SEPH]: Noise on this channel is unacceptable high (SNR=27.3). This is because your power levels are outside of the acceptable threshold (-6dBmv to +10dBmv). The tech will fix that.

Upstream:

5 46200000 ATDMA 51 32qam 6400000 5120
7 32600000 ATDMA 51 16qam 6400000 5120
[SEPH]: A noisy upstream too. All this wrecks speed. If it were working perfectly you'd be o 64QAM modulation. I suspect that the same impairment that is dropping your downstream power is causing your modem to push power harder and on inspection you might see it maxing out at 54dBmv.

Cheers!