Quote:
Originally Posted by Dr Gonzo
I decided to cancel Virgin last night, and go with the Sky half price offer.
I think the final straw was seeing my recent bill creep up to £77 (excluding any off plan call charges), that and there was a little section on the bill that said it included my £8 loyalty discount, however it said CR £2.97 in that section.
That's for TVXL, 152Mbps BB, Phone XL
Queried that with Virgin, and they said that I'd lose that discount at the end of March anyway taking my services upto £80.
Best they could offer me was TVXL, 100Mbps BB and Phone XL for £72 (ish) or same offer with Evening and weekends at £68
Sky's offer was Family bundle, Fibre unlimited, both 50% off for 12 months, evening and weekend calls (including to mobiles) and line rental for £49.40
Signed up for that, and phoned Virgin back to cancel and they said they couldn't get anywhere near that.
If they could have got down to somewhere near £55 - £60 for a package including TVXL then I might have stayed.
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Not a bad offer. I suspect now the price rises are "locked in" that VM wont be as aggressive with their offers now.
Back in the new year I rang up to query the price rise. I was facing a near £5 increase for TV XL, 200mb and M phone from £63 to nearer £68. I was given a decrease in my bill for 9 months to £58, a one off credit of £54, and an upgrade to the Sky Sports package for free. Come September I shall see what to do as I can't see that deal continuing, so I may ditch the Sports and continue with the package otherwise unchanged.