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Kbr88 · 20-02-2016, 12:32

Here is my problem. Our broadband service died last week, so VM sent a technician. He tested the wiring and said that it of poor quality and couldn't do anything about it. This is the original wiring used by VM 15 years ago when the block of flats was built.

The technician said there was nothing that could be done and VM would cancel our contract because they could no longer deliver the service.

Currently the primary VM box is in the sitting room connected to superhub and set top box. There is an unused spur in the master bedroom.

The main virgin cabling comes into the exterior meter cupboard in hallway of the common parts but we have no idea how and where those cables are fed into the flat itself, especially since the sitting room is at the opposite end of the flat! (Note were on the 3rd floor)

The technician added a booster which he thought might strengthen the signal. That didn't work. Now we have no broadband or catch up to. For some reason the broadband was intermittent and working before the technician's visit. Might be a coincidence that braid and stopped again after adding the booster.

I find it hard to believe that VM can't find a way to either replace the cabling or to even attempt to be creative to find a solution. am I being unrealistic in thinking it's always possible or, if the cabling isbtruky knackered, there is nothing that I can do other than switch to BT!

any assistance from tech whizzes would be most welcome.

20-02-2016, 12:32	#1
Kbr88 Inactive Join Date: Feb 2016 Posts: 3	Deteriorating quality of Virgin wiring Here is my problem. Our broadband service died last week, so VM sent a technician. He tested the wiring and said that it of poor quality and couldn't do anything about it. This is the original wiring used by VM 15 years ago when the block of flats was built. The technician said there was nothing that could be done and VM would cancel our contract because they could no longer deliver the service. Currently the primary VM box is in the sitting room connected to superhub and set top box. There is an unused spur in the master bedroom. The main virgin cabling comes into the exterior meter cupboard in hallway of the common parts but we have no idea how and where those cables are fed into the flat itself, especially since the sitting room is at the opposite end of the flat! (Note were on the 3rd floor) The technician added a booster which he thought might strengthen the signal. That didn't work. Now we have no broadband or catch up to. For some reason the broadband was intermittent and working before the technician's visit. Might be a coincidence that braid and stopped again after adding the booster. I find it hard to believe that VM can't find a way to either replace the cabling or to even attempt to be creative to find a solution. am I being unrealistic in thinking it's always possible or, if the cabling isbtruky knackered, there is nothing that I can do other than switch to BT! any assistance from tech whizzes would be most welcome.