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alanbjames · 19-02-2016, 22:32

Has anyone here had problems setting up plusnet?

A friend has switched from sky to Plusnet, connected the new router after he had a text to say line switch has been completed, after 4 failed attempts of registering automatically online i called customer service and spoke to a woman that said she had done it her end but wait 15 minutes for the router to restart. We went out to the chippy and came back about 25 mins later and still no net so i manually rebooted the router and still no net it was asking to activate using his details, after another 2 attempts it said it had successfully registered and router will reboot to finish within 10 minutes. We ate our food and went back 30 minutes and still no joy. I rebooted the router and again no joy so i once again rang plusnet and spoke to a guy that knew his stuff and said it didn't activate so when i was on the phone he sent the activation to the router which then worked.

What a hassle though to get it to work.

19-02-2016, 22:32	#1
alanbjames R.I.P. Join Date: Jun 2012 Location: Swansea, South Wales UK. Age: 74 Services: XL Phone, XXXL Gig1 BB SH4 (wired). Posts: 2,753	Plusnet what a pain in the rear Has anyone here had problems setting up plusnet? A friend has switched from sky to Plusnet, connected the new router after he had a text to say line switch has been completed, after 4 failed attempts of registering automatically online i called customer service and spoke to a woman that said she had done it her end but wait 15 minutes for the router to restart. We went out to the chippy and came back about 25 mins later and still no net so i manually rebooted the router and still no net it was asking to activate using his details, after another 2 attempts it said it had successfully registered and router will reboot to finish within 10 minutes. We ate our food and went back 30 minutes and still no joy. I rebooted the router and again no joy so i once again rang plusnet and spoke to a guy that knew his stuff and said it didn't activate so when i was on the phone he sent the activation to the router which then worked. What a hassle though to get it to work.