Quote:
Originally Posted by pip08456
When your speed was 'upgraded' all that happened was a new config file was sent to your SH. Nothing else, No change of CTMS, No nothing.
There is no possible place your cable could go via a different route to your neighbour to the CTMS.
Both cables will go via the same ducting to the cabinet and the same way to the CTMS.
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The only way it would have been put onto a new CMTS port is if any type of reseg work occurred beforehand. If it was put onto a new CMTS it would have been done anyway as part of the E6000 upgrade nothing to do with speeds.
---------- Post added at 17:41 ---------- Previous post was at 17:37 ----------
Quote:
Originally Posted by knack
Thanks.
Good to know it is possible even if it will be a battle to find the right person and then persuade them to revert it.
I am happy that they are working to fix the over utilisation but am disappointed that they upgraded my broadband when they knew it was likely to cause a degradation in service. It's also no good being given a fix date which isn't a fix date.
If there is nothing they can do I will need to look to terminate the contract, though I have little desire to do this after 15 years of generally good service.
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Edit: didn't see the extra page!!
So what the faults guy told me about moving to another CMTS when my speed was 'upgraded' will be incorrect? Or I could have misinterpreted what he said.
Do you have any recommended reading so that I can understand a bit more about how the VM cable network works? Or would you be able to give me a brief outline of the route a cable connection takes to the CMTS and the possible places it could take a different route compared to a neighbour?
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The only way it would take a different route was if you were on the nodal area boundary. I have been on a couple of jobs where the cable has been pulled to the pit to the right of the house rather than left, which was actually fed from a different node.
Basically the feed into your house is RF. Your signal will travel through various bits of coax and through a couple of amps, then back to a fibre node. The fibres run back to the headend/hub site, goes through various splits and conversions to back to RF and it ends up at the CMTS