Quote:
Originally Posted by horseman
Answers ad seriatim.
A1) Yes but they won't do it because potentially it affects their load balancing on your cable segment/node so only Level2/Networks or possibly retentions will do it, if you know who specifically to talk to (which of course you won't).
A2) Any Leve1 (except offshore) can inform you or depending on the network log/SHub model then some error stanza's will contain the CMTS-mac
address from which the 3 high order octets will reveal the NIC type for the CMTS which can be resolved to CMTS type. Reverse DNS Host address will also yield a clue.
A3) First off Level1 callcentre (except offshore may iinvolve some time wasting), otherwise UK Retentions (Thinking of Leaving us option) 150 option 5-4? during office hours have more flexibility if you're negotiating a degraded service on that basis.
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I've never been able to find the MAC for the CMTS anywhere could you possibly help?