[brundles]

I moved house in December and thought I'd stick with Virgin Media as they'd provided a good service for years (Slough area funnily enough given this thread though the move was out of area) but so far the company has done a sterling job of turning a long standing loyal customer to one that wouldn't suggest them to their worst enemy!

I actually have a lot sympathy for the techs doing installs and fault fixing as they have no idea what they're walking in to, how savvy the customer is/isn't and management will be reducing those estimated job times year on year assuming things get easier. If only! The fact that on install day in December the engineer asked me to sign a form saying successful install when it wasn't (I'm still without a phone line now and no idea when they'll get it working - repull construction issues, hence finding this thread) isn't the sort of behaviour to encourage my way of thinking though.

Anyway, back on topic - so far I'm two failed repull attempts down, one complaint formally lodged and apparently closed with no update or response, and the only indication given back by Virgin Media staff is "it'll be a few more weeks" - just as I was being told in December. And of course they're continuing to try to bill for said phone line. To those complaining about how far off the date is, at least you have one...

If anyone does have a contact e-mail address to escalate complaints I'd be glad to see it!