[Off the Bit]

I received an email from a complaints manager saying that I would be updated by close of business today. Not heard yet so will be ringing them up. Still no service.

Edit:
I've just phoned them, the man was very polite but basically admitted they don't know when it will be fixed. It's got an ETA of tomorrow but, to quote him directly, "they're just rolling it over for another 24 hours each day." It was quite refreshingly honest compared to the other people I've spoken to.

I guess it's a case of me hanging on, or giving Sky/BT a call and taking it out of Virgin's hands. Annoying because up until two weeks ago I'd happily recommend Virgin to anyone, but there we go.