Cable Forum - View Single Post - Superhub Power level check please

Sephiroth · 14-02-2016, 10:52

The downstream stats are OK.

Whilst the upstream stats look OK, the modulation is 32QAM. It means that the upstream is too noisy to sustain 64QAM. The disconnects could be occurring during modulation adjustments, which a snapshot doesn't reveal.

The technician can't do anything about the upstream and would need to have the issue referred to Networks. It would help your case if you could find out whether any neighbours are similarly afflicted.

14-02-2016, 10:52	#3
Sephiroth Wisdom & truth Join Date: Jul 2009 Location: RG41 Services: RG41: 1Gig VOLT Rutland: Gigaclear 400/400 Posts: 12,929	Re: Power level check please - disconnecting a lot The downstream stats are OK. Whilst the upstream stats look OK, the modulation is 32QAM. It means that the upstream is too noisy to sustain 64QAM. The disconnects could be occurring during modulation adjustments, which a snapshot doesn't reveal. The technician can't do anything about the upstream and would need to have the issue referred to Networks. It would help your case if you could find out whether any neighbours are similarly afflicted. __________________ *Seph.* My advice is at your risk.