[Sephiroth]

From mecster's thread on the VM forum the following info to peops here might be helpful:

1/
Mecstsr's stats when posted always show good.

2/
The Network Log, when posted, always shows serious errors on the downstream which seems to us to be at the DOCSIS layer (which would prevent DHCP from functioning).

3/
First line support can't handle this kind of problem (and should not be consulted).

4/
The area PT is also likely not to understand the significance of the errors disclosed in your Network Log. But he will be able to detect if there is an issue with your coax from cabinet to home.

5/
Mecster has traction from one of the most respected Forum Team members who appears still not to have engaged Networks to examine your problem. If a need repull is needed, Networks won't be engaged until that has been done and the problem persists.

6/
There has been suggestion of an "earth fault". Normally a coax impairment would result in struggling power levels and poor SNR (RxMER). But if the earth fault is confirmed, then the PT would organise a repull.

7/
There is some mumbo jumbo coming from another regular poster in mecster's VM thread going on about ARP packets and broadcast flags. One of the Superusers is dealing comprehensively with that.

Make of the above what you will. Mecster is looking for second opinions and I hope the above synopsis assists the formulation of any opinions.