Quote:
Originally Posted by Off the Bit
Maybe I spoke too soon. Still no internet, I rang them up yesterday and was told that "it'll definitely be fixed by Friday." Oh, and this time the reason for the downtime is different, it's nothing to do with a severed cable, it's that there's "too much noise" on the network in my area.
They insist that I should be only having "intermittent" outages, but I guess their definition of intermittent is different to mine. (To me, intermittent means that sometimes it will work and sometimes it won't, rather than no service at all for nine days. And counting.)
Anyway I am resigned to phoning them up again tomorrow, no doubt to be told that it will be "a couple more days."
I don't really want to leave for another supplier, but if it's not working soon then Virgin won't really be leaving me with much choice.  |
You're not getting anywhere with the agents. Time to bring out the big guns.
Email
tom.mockridge@virginmedia.co.uk with what you've told us. He's the Chief Exec, his staff will expedite your issue and get someone to call you back with a proper answer and a proper response. 9 days is disgraceful and there's no excusing it.
What I think is going on is there is a noise issue in your area, which probably started off only causing intermittent connections so was raised as such but despite the fact that people clearly have no connection, nobody's had the sense to raise the priority. Tell Tom how long its been, how many times you've phoned in, how you keep getting a different reason and how you are disappointed with how you've been treated. Be nice, polite but firm and see what his team come back with.