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mecster09 · 09-02-2016, 09:58

Hi,

New here but seeing as I'm struggling with a resolution on the Virgin community forums I hope I may get better luck here! My issue is covered in this post https://community.virginmedia.com/t5...3029350#M54002 however to summarise:

In router mode I get an internet connection however after 10 minutes and mulitple T4 timeouts connection drops, this repeats constantly
In modem mode with laptop connection or router I rarely get a WAN IP from the modem yet modem shows as online from Virgins end.

To expand on the last issue, I have tried connecting the laptop directly or using the router and running continuous pings to 192.168.100.1 (modem) and 8.8.8.8 (google dns). On power up the modem assigns a temp IP of 192.168.100.10 to laptop or router then tries to connect, 99% of the time the LAN IP ping to the modem drops and no WAN IP is assigned. 1% of the time a WAN IP is assigned and LAN IP ping continues no problem.

We have tried up to 8 different modems from Virgin (Superhub 2 and Superhub 2ac), 4 engineer visits so power levels and cabling is fine.
It feels to me there is an issue with Virgin DHCP assigning a WAN IP to any device connected to the modem unless it's the modem in router mode itself though Virgin support and engineers are still unsure.

Any thoughts or suggestions?

Thanks in advance.

09-02-2016, 09:58	#1
mecster09 Inactive Join Date: Feb 2016 Posts: 9	No WAN IP Hi, New here but seeing as I'm struggling with a resolution on the Virgin community forums I hope I may get better luck here! My issue is covered in this post https://community.virginmedia.com/t5...3029350#M54002 however to summarise: In router mode I get an internet connection however after 10 minutes and mulitple T4 timeouts connection drops, this repeats constantly In modem mode with laptop connection or router I rarely get a WAN IP from the modem yet modem shows as online from Virgins end. To expand on the last issue, I have tried connecting the laptop directly or using the router and running continuous pings to 192.168.100.1 (modem) and 8.8.8.8 (google dns). On power up the modem assigns a temp IP of 192.168.100.10 to laptop or router then tries to connect, 99% of the time the LAN IP ping to the modem drops and no WAN IP is assigned. 1% of the time a WAN IP is assigned and LAN IP ping continues no problem. We have tried up to 8 different modems from Virgin (Superhub 2 and Superhub 2ac), 4 engineer visits so power levels and cabling is fine. It feels to me there is an issue with Virgin DHCP assigning a WAN IP to any device connected to the modem unless it's the modem in router mode itself though Virgin support and engineers are still unsure. Any thoughts or suggestions? Thanks in advance.