Quote:
Originally Posted by hedgie
When they say calls are recorded for quality and monitoring purposes I would try to the following.
1-Ask them for a copy of the call recording
2-Tell them you are making a copy of the call
3-Ask them to write confirming the notes on the file
4-Before the call finishes make sure you restate to them in your own words what you think has been agreed.
I genuinely believe that the folks intend to do the right thing, but I suspect the system breaks down between teams for example billing, Customer Service and disconnections.
I don't trust what is being said, but in general I like to believe this is down to shoddy systems and lax procedures rather than a plan to mislead.
Doesn't really help in your situation though..
Sorry
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Yes I can appreciate the system breaks down between teams but as you say it doesn`t help this poor gentlemans situation. My partner is now waiting for a call from someone more senior i believe but it`s unlikely he will stay with virgin for much longer after this.