Cable Forum - View Single Post - HD Can You Trust what Virgin Media Customer Services Tell you?

hedgie · 08-02-2016, 12:59

When they say calls are recorded for quality and monitoring purposes I would try to the following.

1-Ask them for a copy of the call recording
2-Tell them you are making a copy of the call
3-Ask them to write confirming the notes on the file
4-Before the call finishes make sure you restate to them in your own words what you think has been agreed.

I genuinely believe that the folks intend to do the right thing, but I suspect the system breaks down between teams for example billing, Customer Service and disconnections.

I don't trust what is being said, but in general I like to believe this is down to shoddy systems and lax procedures rather than a plan to mislead.

Doesn't really help in your situation though..

Sorry

08-02-2016, 12:59	#2
hedgie Inactive Join Date: Jan 2007 Location: Warrington Age: 58 Services: Phone, 360 + two mini boxes, Hub 5. Posts: 867	Re: Can You Trust what Virgin Media Customer Services Tell you? When they say calls are recorded for quality and monitoring purposes I would try to the following. 1-Ask them for a copy of the call recording 2-Tell them you are making a copy of the call 3-Ask them to write confirming the notes on the file 4-Before the call finishes make sure you restate to them in your own words what you think has been agreed. I genuinely believe that the folks intend to do the right thing, but I suspect the system breaks down between teams for example billing, Customer Service and disconnections. I don't trust what is being said, but in general I like to believe this is down to shoddy systems and lax procedures rather than a plan to mislead. Doesn't really help in your situation though.. Sorry