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vm_tech · 02-02-2016, 23:02

If it's an outage it will be picked up by the network monitoring team. If it's a individual line fault it would need to be reported, but as a lifeline customer a 4 hour fix should be in place, so make sure that gets added to the account.

02-02-2016, 23:02	#2
vm_tech cf.addict Join Date: May 2010 Posts: 343	Re: Phone not working again If it's an outage it will be picked up by the network monitoring team. If it's a individual line fault it would need to be reported, but as a lifeline customer a 4 hour fix should be in place, so make sure that gets added to the account.