Quote:
Originally Posted by MUD_Wizard
This is not a new thing. It happens every year they do the round of upgrades to new speeds. Always adding new people before capacity is ready in the area.
Blame the marketing lead side of the company.
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Some areas are never ready for any upgrade never mind the upcoming one. VM have a problem: they own a patchwork quilt of inherited/acquired physical networks each with own challenges of topology/demographic mismatches, ageing fibre etc. infrastructure, etc.
BT had the luxury, so it seems, to design and deploy a newer, technology wise, network into a far more devolved, fine grained solution. As a result, their ability to react to localised network loading problems seems far more reactive and sophisticated.
VM has to convince its shareholders (1st) and customers (2nd) that it is "competing" with BT whether it can or not.
VM is between the devil and the deep blue sea: it can't be honest with its customers when they face an area loading problem because this would admit the disadvantage they face in these areas. Consequently, they play a game of smoke and mirrors where customers who face a network issue are told:
1. there isn't an issue and send customer off on wild goose chase
2. when it is so obvious that there is an issue, they will then admit it
3. they will assign pseudo-random fix dates fundamentally decoupled, process-wise, from the real work on the ground (assuming it has been a) triaged, b) planned c) resourced d) budgeted and e) tasked)
4. they (mostly) mandate that the customer waste their time to ring and claim a rebate for a patently evident loss of service
I think that OFCOM should work with SamKnows to collate a representive, statistically meaningfull set of VM customer line stats and publish them on map, alongside a similar set of BT data points. This map should flag in a some kind of colour coded way the level of peak-time degradation.
This would be interesting
