Quote:
Originally Posted by ianch99
IAlso, VM will *never* say how many customers are impacted by over utilisation as it is a very commercially sensitive point. Imagine how much fun BT would have with this data
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If the regulator had a pair and could demand they publish data just imagine how focussed VM management would be to get the issues fixed....
Right now, based on their official feedback from the support forum, it feels like they don't give a f***** f*** for the customers just so long shiney new ones keep signing up.
Personally I would like the regulators to publish information on the various ISP's & Telco's. I'm sure folks on here could think of five or six key metrics all ISP's & telcos could be scored on that would provide insight in to the overall service delivery of each supplier.
Network Capacity & Contention by area
Network uptime
Lead time for new install in provisioned area
%age of installs that require a second visit
Comparison of published speed vs actual speed off peak/peak. Sam Knows type data.
Billing accuracy
etc.
Based on my experience I am sure VM would score well on some metrics, for example I have had really good experience with network uptime, scheduling of engineers for the occasional defect fix etc. its not all bad and I'm sure other suppliers would score worse in some categories you could think of. Not publishing utilisation data makes it impossible for the customer to make an informed decision, in fact the way VM promote their service when they know they have these national issues is tantamount to mis representation.