Quote:
Originally Posted by Martin_D
Virgin is undertaking a big job as they are in the process of upgrading a lot of the old CMTS to the new Arris CMTS this lets them roll out 16 Downstream this takes time, And with the Hub 3.0 Rolling out to new customers it will start to improve but it will take time And they are doing the most overloaded areas first,
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Thats great, but, why won't VM publish a schedule of areas due to be upgraded and which are priority? Visibility of the programme would be great.
How do I know if I am in priority area or not, I appreciate its not your fault and you have provided some info but I really do think the firm should provide open honest communication to customers have been mis sold products, or at best had products mis represented.