Cable Forum - View Single Post

hedgie · 27-01-2016, 13:50

Hi all,
Warning Rant ON
I know from my own experience and looking at the plethora of threads on the "official VM Forum" that there seems to be a significant issue with capacity and peak time broadband speeds. Folks getting upgraded from one package to another suddenly see their service deteriorate, its not right.

Different folks all over the country are seeing similar BQM and speed test profiles. The one thing no one is seeing is any transparency from VM.

Is it really too much to expect VM to "man up" and actually explain the magnitude of their problems, what they are doing and how they are planning to fix the situation? I would actually feel better if somehow VM were more open and actually declared what they were doing technically with a published programme of works and regular project updates.

I appreciate that the staffers who post on here can't say openly what they know but please can you push back up inside the organisation to get someone to provide some proper information, realistic timeframes and evidence of accountability for getting things right. I used to be a real cable advocate but the last six months I have seen the other side of the service, and its not good.

Sorry rant off.

27-01-2016, 13:50	#1
hedgie Inactive Join Date: Jan 2007 Location: Warrington Age: 58 Services: Phone, 360 + two mini boxes, Hub 5. Posts: 867	Honesty from VM Hi all, Warning Rant ON I know from my own experience and looking at the plethora of threads on the "official VM Forum" that there seems to be a significant issue with capacity and peak time broadband speeds. Folks getting upgraded from one package to another suddenly see their service deteriorate, its not right. Different folks all over the country are seeing similar BQM and speed test profiles. The one thing no one is seeing is any transparency from VM. Is it really too much to expect VM to "man up" and actually explain the magnitude of their problems, what they are doing and how they are planning to fix the situation? I would actually feel better if somehow VM were more open and actually declared what they were doing technically with a published programme of works and regular project updates. I appreciate that the staffers who post on here can't say openly what they know but please can you push back up inside the organisation to get someone to provide some proper information, realistic timeframes and evidence of accountability for getting things right. I used to be a real cable advocate but the last six months I have seen the other side of the service, and its not good. Sorry rant off.