Quote:
Originally Posted by mrmistoffelees
If it's Autoglass doing the repair/replacement then watch them like a hawk.
My tale of woe with them
Dec 15th 2015 Screen got hit whilst driving down the M1 when I got to the hotel I phoned them and arranged for a replacement and said that it needed to be genuine BMW trims and screen used or they wouldn't fit and they would crease. Was advised by their advisor that this wasn't true (Despite me speaking to a friend who is a supercar dealer/mechanic)
Dec 18th - Autoglass come out and do the more horrific job trims not fitted correctly, trims creased at top. Sent them photos of the evidence they agreed to replace with genuine parts but next appt not available until the 26th December
26th Dec - Autoglass turn up geniuine BMW glass but with no rain sensor (first screen had rain sensor fitted as requred) and not BMW trims. Rebooked again
5th Jan - appt booked between 08:00 - 13:00 no one turned up, phoned twice to be told engineer was running late. on the third call was told glass damaged in transit. At this point I lost my temper. Rebooked again for appox. 10th January
10th - Technician turned up, with correct parts fitted windscreen correctly and trims however disconnected power and then airbag warning light came on due to power being disconnected technician denies all knowledge of this
Complained to Autoglass who agreed to refund the £75 excess. Then cost a further £30 to get the Airbag warning light cleared.
be very very careful with autoglass !!!
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I'm not sure who my current insurers use, but my previous windscreen swap was done by a smaller local outfit and not autoglass/auto windscreens to a good standard. Hopefully my current insurers will use the same firm.
I'll also be making sure they bring a heated screen and not a plain one!