Cable Forum - View Single Post

JackSon · 16-01-2016, 15:44

This old chestnut I'm afraid!

A week ago, via the broadband speed increase, I replaced my SH1 with a SH2 which arrived in a self install kit. After having the new modem set-up, I again called VM (150) and asked about the old modem, and I was informed that I could put it in the box that the new modem arrived in, and drop it off at high street shop that participates in the 'Collect Plus' parcel scheme. The existing tracker barcode will see it returned to Virgin Media.

You may guess what happens next, but I'll just confirm your hypotheses; after finding such a shop, and upon scanning the Yodel tracking code, the system didn't want to know and thus I was unable to return the parcel.

I've pretty much reached the limit of effort that I am willing to put in to returning the SH1 (I can't imagine they are being refurbished anymore), so I am very likely just to sling the box in the back of the cupboard. Will VM have an issue with that or ought I summon up some more will power to query this further with customer services?

16-01-2016, 15:44	#1
JackSon Inactive Join Date: Mar 2005 Age: 45 Services: Freeview, BT Ultrafast Fibre 2 Posts: 330	Returning obsolete kit This old chestnut I'm afraid! A week ago, via the broadband speed increase, I replaced my SH1 with a SH2 which arrived in a self install kit. After having the new modem set-up, I again called VM (150) and asked about the old modem, and I was informed that I could put it in the box that the new modem arrived in, and drop it off at high street shop that participates in the 'Collect Plus' parcel scheme. The existing tracker barcode will see it returned to Virgin Media. You may guess what happens next, but I'll just confirm your hypotheses; after finding such a shop, and upon scanning the Yodel tracking code, the system didn't want to know and thus I was unable to return the parcel. I've pretty much reached the limit of effort that I am willing to put in to returning the SH1 (I can't imagine they are being refurbished anymore), so I am very likely just to sling the box in the back of the cupboard. Will VM have an issue with that or ought I summon up some more will power to query this further with customer services?