You should always be trying to get a better deal,
Virginmedias will have worked out the cost of gaining new customer, with leaflets, shops, advertising, mailing, salesmen, sponsorships, new customer deals etc ect.
It's often much cheaper to keep an exsisting customer than it is to win a new one, but they can also rely on a high percentage of customers who just won't leave.
---------- Post added at 20:27 ---------- Previous post was at 20:24 ----------
Quote:
Originally Posted by MarkC1984
They probably will until February when the prices go up. Like the deals or not, I'm sure Virgin would rather give deals to customers to keep them rather than have the customers take business to SKY or BT.
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It's actually usually around February/March when the big deals arrive. This is because they will announce yearly figures in April so if churn is high they will throw out the crazy 12 months half price + £100 credit+ free install type deals to get new customers on the books.