[Ignitionnet]

There's a bit of a difference between residential customers who work from home from time to time and home office users, people who work from home either as part of a home-based business or for an employer and based from home rather than an office.

Reading the quotes this is a business package and cannot be added to residential packages. For a residential customer to do this they'd need to have both a residential contract and a business contract at the same property.