Thread: Moans and Pet Hates
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Old 12-01-2016, 10:17   #2568
Stop It
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Re: Moans and Pet Hates part 8
Quote:
Originally Posted by weenie View Post
Good advice Stop It.

I phoned CA and was told to stop all correspondence via emails and calls after today. What I have to say today is I am entitled to repair/replacement/full refund (my choice)

A replacement is not a option unless 1)impossible 2)Disproportionate Cost
A retailer can decline the replacement remedy if the cost would be disproportionately higher than the cost repair of – or vice versa.

I do not believe this to be the case as this item is on sale in your stores at the price I purchased it for. As per our our discussions I request a like for like replacement within a reasonable time scale or I will consider further action including trading standards.
Glad you have sought advice. You are well within your rights to request a replacement. A store cannot refuse this because they don't like you and frankly, if they are so thin skinned as to react this way to what you have wrote, then the company needs to re-train their staff.
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