Cable Forum - View Single Post

Sabby · 06-01-2016, 12:45

Just before Christmas 2015 I moved home. Dissatisfied with the appalling service from BT I decided to opt for VM broadband/phone/tv package. My home wasn't listed on the VM database and a supervisor was sent out to check. He said I couldn't have VM installed because in order to do so would entail installers climbing ladders.
So, despite having a junction box in the street immediately outside the property that my house backs on to I couldn't get VM installed.
The usual excuses of H&S were rolled out, together with time it would take! So do Virgin want my business? Apparently not!
I had considered having all the necessary cabling fitted at my own expense, but I guess the installers would find an excuse not to connect?

Quite frankly I'm amazed at the publicity that Virgin put out - not everyone who wants VM lives in a 2-up, 2-down suburban semi!
Any constructive suggestions are welcomed!
Thanks. Rant over.

06-01-2016, 12:45	#1
Sabby Inactive Join Date: Jan 2016 Posts: 5	What cost installation? Just before Christmas 2015 I moved home. Dissatisfied with the appalling service from BT I decided to opt for VM broadband/phone/tv package. My home wasn't listed on the VM database and a supervisor was sent out to check. He said I couldn't have VM installed because in order to do so would entail installers climbing ladders. So, despite having a junction box in the street immediately outside the property that my house backs on to I couldn't get VM installed. The usual excuses of H&S were rolled out, together with time it would take! So do Virgin want my business? Apparently not! I had considered having all the necessary cabling fitted at my own expense, but I guess the installers would find an excuse not to connect? Quite frankly I'm amazed at the publicity that Virgin put out - not everyone who wants VM lives in a 2-up, 2-down suburban semi! Any constructive suggestions are welcomed! Thanks. Rant over.