Quote:
Originally Posted by wildfruit
I called to moan about price increase. Well not moan, rather a "what can you do for me". I had staved off the last 2,price increases this way.
I was offered to add sky movies and HD pack for less than I'm currently paying for 9 months.
200Mb
Tv XL
1 tivo
1 v+hd
Phone XL
Sky movies
Sky hd pack
£66 inc line rental
Not too shabby
For me personally the speedy bb is essential especially for 4k streaming.
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That's the best policy in my view.
If you talk to retentions (or anyone for that matter) with an attitude, then you will likely not get very far. The guys at the end of the line are people too, and your opinions on evil money grabbing management or whatever isn't really of their concern.
It's a responsibility of the individual to make sure they're getting the best value for them as a customer. If you're too lazy to pick up the phone (Or in the case of energy, insurance etc) and to use comparison sites to save yourself some money but have time to moan about it, then stop using your time so badly.
Even if it took a few hours a year to go through all "fixed" services to negotiate the best deals, it is time well spent.
Edit: Before I get it in the neck...Those who are vulnerable should be able to nominate those able to negiotate in their best interests or failing that, be assessed according to their need and charged fairly, and frankly should be protected from price rise rounds like this. Profiteering from groups like this goes beyond my support of a free market as there are of course people who cannot fight back using their consumer rights as the vast majority of people can.