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Y.skinner · 01-01-2016, 15:29

Hi all. Iv had some massive issues with Virgin media recently. See what you make of this....

1) Oct 2014-Virgin installed in 1st floor bedroom.
2) Dec 2014- Brown water dripping from internal Virgin box and mould appearing on wall.
3) Jan 2015- Virgin took responsibility and sealed hole outside which was not done properly at time of installation and paid for contractor to rectify interior, which he said only needed repainting.
4)Nov 2015-Wall very mouldy and paint cracked (now have an 8week old baby sleeping in here).
5) Dec 2015 - Installation mgr viewed mould and organised for surveyor to assess. He also gave me mobile number to keep in contact.
6) Dec 2015 - surveyor attended and looked for EVERY possible cause that it was being caused by my property!!! I complained to Virgin customer service that very same day to say he was not acting 'impartial' and I wanted a 2nd opinion. Installation mgr did not answer phone calls or reply to voice messages.
7)Xmas 2015- Area mgr did not answer 1 single phone call or ring me back. Phoned customer service at least 5times to complain as had no phone calls to update me of survey or my complaint about surveyor. Area mgr was not even replying to customer services either!! They sent emails to his mgr, who also did not reply!!
8) Dec 29th- I emailed Virgin CEO as still no phone call back from customer survives or mgr.
9) 31 Dec- phone call from CEO team to say damp in not caused by them and they will not take responsibility. My complaint isclosed and they will not send me the survey.

So, as you can imagine I'm fuming!!

Next stop for me is do have my own damp survey done and to contact CICAS.

Any ideas people have regarding legal avenues I should explore or opinions I should seek? Have contact CAB to ask what is a fair amount of compensation for their lack of customer care, aggravation at me having to contact them for updates and my young baby sleeping in these conditions, not to mention the cost of recifying it.
I also think it's important to expose the surveyor, as he's clearly just trying to keep Virgin sweet to maintain their contract.

01-01-2016, 15:29	#1
Y.skinner Inactive Join Date: Dec 2015 Posts: 10	Installation damp Hi all. Iv had some massive issues with Virgin media recently. See what you make of this.... 1) Oct 2014-Virgin installed in 1st floor bedroom. 2) Dec 2014- Brown water dripping from internal Virgin box and mould appearing on wall. 3) Jan 2015- Virgin took responsibility and sealed hole outside which was not done properly at time of installation and paid for contractor to rectify interior, which he said only needed repainting. 4)Nov 2015-Wall very mouldy and paint cracked (now have an 8week old baby sleeping in here). 5) Dec 2015 - Installation mgr viewed mould and organised for surveyor to assess. He also gave me mobile number to keep in contact. 6) Dec 2015 - surveyor attended and looked for EVERY possible cause that it was being caused by my property!!! I complained to Virgin customer service that very same day to say he was not acting 'impartial' and I wanted a 2nd opinion. Installation mgr did not answer phone calls or reply to voice messages. 7)Xmas 2015- Area mgr did not answer 1 single phone call or ring me back. Phoned customer service at least 5times to complain as had no phone calls to update me of survey or my complaint about surveyor. Area mgr was not even replying to customer services either!! They sent emails to his mgr, who also did not reply!! 8) Dec 29th- I emailed Virgin CEO as still no phone call back from customer survives or mgr. 9) 31 Dec- phone call from CEO team to say damp in not caused by them and they will not take responsibility. My complaint isclosed and they will not send me the survey. So, as you can imagine I'm fuming!! Next stop for me is do have my own damp survey done and to contact CICAS. Any ideas people have regarding legal avenues I should explore or opinions I should seek? Have contact CAB to ask what is a fair amount of compensation for their lack of customer care, aggravation at me having to contact them for updates and my young baby sleeping in these conditions, not to mention the cost of recifying it. I also think it's important to expose the surveyor, as he's clearly just trying to keep Virgin sweet to maintain their contract.