Cable Forum - View Single Post

**Chris** · 28-12-2015, 21:10

First off, the quiet line test is on 17070. Dial it and choose option 2. If there is an audible crackle when you perform this test from a hard-wired phone direct into the master socket, then there is a problem, quite regardless of whether BT's remote testing picks anything up. The remote test is limited in capability, especially on longer lines.

If you are confident the problem is not with your internal wiring then you should go ahead and book a tech visit. They will go through all the standard script about charging you for fixing faults that your internal wiring etc but so long as you're sure the problem is outside your house you will be fine.

28-12-2015, 21:10	#4
Chris Trollsplatter Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,089	Re: Fault with my BT Line? First off, the quiet line test is on 17070. Dial it and choose option 2. If there is an audible crackle when you perform this test from a hard-wired phone direct into the master socket, then there is a problem, quite regardless of whether BT's remote testing picks anything up. The remote test is limited in capability, especially on longer lines. If you are confident the problem is not with your internal wiring then you should go ahead and book a tech visit. They will go through all the standard script about charging you for fixing faults that your internal wiring etc but so long as you're sure the problem is outside your house you will be fine.