Quote:
Originally Posted by Bedford
Hello
First Posting:
My uncle has received a Secondhand dirty VMDG 480 Superhub for a new contract. He left Virgin last year 2014.
I have telephone virgin and a lady said they send out refurbished hubs.
Is this normal practice, if so will try a fibre system?
I was expecting the Virgin Superhub 485 and we had VoIP issues with the old 480
Anyone else being supplied with old dirty equipment which is out of date?
Martin
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Quote:
Originally Posted by Ignitionnet
It's normal practice across the board to send our refurbished hardware.
Of course that it's dirty does question how 'refurbished' it is.
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That shouldn't have happened for a new connection. Most new customers should have been sent the VMDG490 i.e SuperHub 2ac. the SuperHub 1 / VMDG480 should only end up being used as a like for like fault replacement for someone that already has a SH1.
Although at some point I'm assuming that all customers will end up getting the Hub 3.0 as it'll be officially launched as the standard kit across all LG group companies.