Cable Forum - View Single Post - TiVo How long is it reasonable to have to wait for my TV service to be restored?

Danny Lawrence · 18-12-2015, 15:36

My TV cable service failed yesterday, 17.12.2015 and with it I lost access to radio and the programmes saved on the hard disc of my Tivo box as well as my TV channels. Calling 150 quickly established that the fault would require the intervention of a Virgin Media engineer but the first date that I was offered was 6 days later, 23.12.2015. Should the engineer be unable to fix the fault on that occasion, my family is likely to be without TV, radio and TV recordings for the whole of the holiday period. I regard a 6 day delay as wholly unsatisfactory but I would welcome the advice of other Virgin subscribers who have needed this kind of support. What is the normal waiting period? Am I unusually lucky in the Nottingham area or it is possible that things could be worse elsewhere. Obviously, with such poor support, I am considering cancelling my Virgin subscription but would value your comments first.

18-12-2015, 15:36	#1
Danny Lawrence Inactive Join Date: Dec 2015 Posts: 2	How long is it reasonable to have to wait for my TV service to be restored? My TV cable service failed yesterday, 17.12.2015 and with it I lost access to radio and the programmes saved on the hard disc of my Tivo box as well as my TV channels. Calling 150 quickly established that the fault would require the intervention of a Virgin Media engineer but the first date that I was offered was 6 days later, 23.12.2015. Should the engineer be unable to fix the fault on that occasion, my family is likely to be without TV, radio and TV recordings for the whole of the holiday period. I regard a 6 day delay as wholly unsatisfactory but I would welcome the advice of other Virgin subscribers who have needed this kind of support. What is the normal waiting period? Am I unusually lucky in the Nottingham area or it is possible that things could be worse elsewhere. Obviously, with such poor support, I am considering cancelling my Virgin subscription but would value your comments first.