Quote:
Originally Posted by Stephen
How is it incompetency?
Would you rather they just enable it and you have problems?
They have Clearly noticed an issue and need to work on it first. I'd be happier that they are making sure it's being ully resolved.
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I don't actually care when it is introduced, that's not the point. The fact that they keep changing the date indicates that VM simply don't have a clue about the state of the network. In terms of planning, this is shoddy. There is a serious failure of project management if dates slip so often.
If they don't actually have a clue about the actual date, why announce it at all?
---------- Post added at 15:48 ---------- Previous post was at 15:45 ----------
Quote:
Originally Posted by BenMcr
My dates have changed from 'between January and March' to 'end of January', so they do go in both directions.
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Ummm... the end of January is between January and March. With VMs track record for this upgrade, don't hold your breath, it could change a few more times before the upgrade.
---------- Post added at 15:50 ---------- Previous post was at 15:48 ----------
Quote:
Originally Posted by A Dave
I have just had my date changed to April – June from the previous “by end of January”. Whilst I understand that it would be better if they made sure their system could deliver the increased speeds before enabling them, the impression of incompetency comes from the fact that this is, unless I missed some, the fifth different estimate.
I am increasingly gaining the impression that when they emailed me on 14th September "We're giving you a broadband speed upgrade this autumn” and had stated 90% of customers would receive the increases by the end of the year, nobody at Virgin had taken the slightest trouble to sit down and work out if it was at all likely they could even come close to delivering on their promises.
The fact that I have changed from someone who was reasonably happy with Virgin Media to now querying why I have to give them at least one star out of five for “Overall Satisfaction” rather than zero, must indicate a certain lack of competency somewhere.
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Indeed, exactly the point I was making.