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Originally Posted by MagicMavis
My other massive bugbear with these things is the principle. I was an early "lucky recipient" of the SH1. It worked fine as long as I didn't want to use WiFi, especially if - heaven forbid - I wanted to change the SSID, hide it and use my own key. Essentially if I wanted it to actually be a user friendly device in any way.
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Agreed, the Superhub 1 as anything but a modem was useless.
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Naturally, I rang VM-CS to complain about how terrible it was and asking to be sent just a modem. They declined.
The reason given was that, and I quote almost directly, VM are sick of having to support 3rd party routers on their network. I naturally pointed out that the equipment they had provided was not fit for purpose. He operator suggested - COMPLETELY MISSING THE IRONY - that if I could just wait a week or two (for the R26 software IIRC) then I would be able to activate modem mode and...use my own router.
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Funny how you mention irony... You're asking them for a modem, to do what with... My guess is plug it into a router, yet when they say you will be able to put the superhub into modem mode, thus being no less better or worse than a modem (on paper), then you have a problem with it?
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So, as a basic recap, I have to use their terrible equipment because VM don't want to support 3rd party kit. Yet they accept that their kit is terrible and offer the solution of using 3rd party kit. I can't be the only one to think this is ridiculous?
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So VM like a **** ton of other ISP's don't want to spend the money having to train their staff on lots of equipment when they can purchase 3rd party equipment (you didn't think they built it themselves did you?) and put a nice VM logo and stamp on it.
The only logical reason for you argument is having 2 boxes and 2 power supplies in use, which for some is annoying, but other than that, there is no actual benefit what-so-ever of you trying to achieve what you're trying to do. In fact, you'd put yourself into a non-legit setup, now matter which way you try and put it, with less support than you're already moaning about.
If you have some logical reasoning for any of this thread, I'm open to hear it. Otherwise, put it in modem mode, get a router and get on with it.