[A Dave]

I have just had my date changed to April – June from the previous “by end of January”. Whilst I understand that it would be better if they made sure their system could deliver the increased speeds before enabling them, the impression of incompetency comes from the fact that this is, unless I missed some, the fifth different estimate.

I am increasingly gaining the impression that when they emailed me on 14th September "We're giving you a broadband speed upgrade this autumn” and had stated 90% of customers would receive the increases by the end of the year, nobody at Virgin had taken the slightest trouble to sit down and work out if it was at all likely they could even come close to delivering on their promises.

The fact that I have changed from someone who was reasonably happy with Virgin Media to now querying why I have to give them at least one star out of five for “Overall Satisfaction” rather than zero, must indicate a certain lack of competency somewhere.