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nialli · 11-12-2015, 09:35

Thanks for the info, sir.
What Virgin Media calls "Lewisham" because that's where the Head End is the rest of the world calls "Greenwich". No services further afield across SE London (see Twitter, where it was trending last night).
So why can't Customer Services just tell the thousands impacted the truth rather than stringing us along with a new lie about fix times every few hours? That's Incident Management 101 (I'm ITIL literate) and would cause a lot less angst and fewer departures to other suppliers.
It's technology- **** happens, everyone knows that. Incident Management calms it, **** Incident Management fans the flames.

---------- Post added at 08:35 ---------- Previous post was at 07:29 ----------

TV service back in Greenwich this morning. No broadband yet. Well done VM engineering. Customer Services hit a new low though

11-12-2015, 09:35	#7
nialli Inactive Join Date: Jul 2003 Location: Greenwich, SE10 Services: Sky Stream, Sky broadband Posts: 865	Re: Virgin Media London outage? Thanks for the info, sir. What Virgin Media calls "Lewisham" because that's where the Head End is the rest of the world calls "Greenwich". No services further afield across SE London (see Twitter, where it was trending last night). So why can't Customer Services just tell the thousands impacted the truth rather than stringing us along with a new lie about fix times every few hours? That's Incident Management 101 (I'm ITIL literate) and would cause a lot less angst and fewer departures to other suppliers. It's technology- ** happens, everyone knows that. Incident Management calms it, ** Incident Management fans the flames. ---------- Post added at 08:35 ---------- Previous post was at 07:29 ---------- TV service back in Greenwich this morning. No broadband yet. Well done VM engineering. Customer Services hit a new low though