We have an ongoing utilisation fault on our (sotn15) cable segment. We are in our 4th year with no real progress. I posted last week on the VM forums and received this reply:
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I've just checked for you and it's fault ref F003672572. The next review date 09/03/16
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I have tried emailing the Virgin Media CEO's office in the past but just got a BS reply: planned work that transpired to have no material effect.
Should I try emailing the CEO of Liberty Global next?