[MUD_Wizard]

Originally Posted by TROTER

Can not get a visit from a tech until SNR is 30dB, I was told to monitor the level and give them a ring back when levels drop.
They have shown this low before in the past, what a palaver![COLOR="Silver"]

You shouldn't accept RxMER less than 34.5 dB.

VM's RxMER threshold is around 30 dB as you say, though they have been known to raise network faults around the 32-33 dB mark, at least via the forum anyway.

I'd advise you to create a thread on community.virginmedia.com and post a Thinkbroadband BQM graph, which should show lots of red packet loss due to noise, along with your modem stats.

Btw, unless things have changed recently, general tech's have no equipment to test/fix/faultfind SNR levels.

A network engineer would need to be called out, to trace where the problem is in the network (noisy modems somewhere, cabinet amplifier dying, machinery interference etc), and that won't happen until the fault is raised to networks with a fault reference number.


---------- Post added at 20:28 ---------- Previous post was at 20:16 ----------

Originally Posted by qasdfdsaq

Your SuperHub (no not Supper hub, I would not ever have a router for supper) does not show downstream noise.

?