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jeffs · 28-11-2015, 16:54

Thought I should update this.

I received a phone call on Monday from the outbound team while I was at work. They were told I wouldn't be home until 6pm, and were asked to call back then, which they said they would.

They repeated this Monday to Thursday, calling each day while I was at work. And each day they were told I wouldn't be home until 6pm. And each day they said they would call back when I was home. Which they didn't.

I called them Thursday evening to ask that someone call back when I was home. I spoke to a nice friendly chap who said he would put me down for someone to call me today, between 12 and 2pm. I was quite happy with that, thinking something was getting done.

Friday afternoon? You guess it. They called again while I was at work. They were told about my call the night before, and that I had a callback arranged. The person who called yesterday said there was no record of that on my account, but that he would arrange it.

Today? Still waiting. No call as agreed between 12-2pm. Living the Virgin Media dream.

28-11-2015, 16:54	#22
jeffs Inactive Join Date: Apr 2006 Posts: 10	Re: Should I Stay....Or Should I Go? Thought I should update this. I received a phone call on Monday from the outbound team while I was at work. They were told I wouldn't be home until 6pm, and were asked to call back then, which they said they would. They repeated this Monday to Thursday, calling each day while I was at work. And each day they were told I wouldn't be home until 6pm. And each day they said they would call back when I was home. Which they didn't. I called them Thursday evening to ask that someone call back when I was home. I spoke to a nice friendly chap who said he would put me down for someone to call me today, between 12 and 2pm. I was quite happy with that, thinking something was getting done. Friday afternoon? You guess it. They called again while I was at work. They were told about my call the night before, and that I had a callback arranged. The person who called yesterday said there was no record of that on my account, but that he would arrange it. Today? Still waiting. No call as agreed between 12-2pm. Living the Virgin Media dream.