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beardsley · 26-11-2015, 16:42

I have just phoned retentions to negotiate. They offered me an imediate upgrade from 152MB to 200MB and a £10/month price drop. All well and good, but as I still have a SH1, they wanted to charge £20 to deliver a SH2ac. If sky can deliver for around £5, why do Virgin feel the need to change £20.

I said thank ou to the £10/month price drop, but said that I would wait for the automatic speed increase. I assume that the SH1 will be replaced for free then?

If not, I will take it out of modem mode and back into router mode and report a fault when it crashes several time per day.

26-11-2015, 16:42	#821
beardsley Inactive Join Date: Jun 2003 Location: Hampshire/Surrey border Posts: 128	Re: Virgin Media 70, 150 & 200 Mb Upgrades I have just phoned retentions to negotiate. They offered me an imediate upgrade from 152MB to 200MB and a £10/month price drop. All well and good, but as I still have a SH1, they wanted to charge £20 to deliver a SH2ac. If sky can deliver for around £5, why do Virgin feel the need to change £20. I said thank ou to the £10/month price drop, but said that I would wait for the automatic speed increase. I assume that the SH1 will be replaced for free then? If not, I will take it out of modem mode and back into router mode and report a fault when it crashes several time per day.