[joglynne]

I do like VM and, apart from the cost rankling at times, I have no service problems making me want to jump ship.

I think you have to remember that people who are happy with their provider don't normally broadcast their approval, it's the minority of users who are unhappy that look on line to see what others are saying, and come on to sites such as Cable forum to complain and this can make it feel like it's the majority of customers who are dissatisfied. All providers have customer churn and it seems to go in cycles which provider is the flavour of the month.

I came here upset about the dreaded 'RED BUTTON' problem many years ago and for some reason never left even though my problem was sorted by VM relatively quickly.